Home/Community/Tips & tutorials
Tips & tutorials

Auto-tagging strategy with the AI

264 views · 1 reply
DR
Diana R.Community
May 19, 2026 · 11:48 AM
Default auto-tag gets you to 80%. To go from 80 to 95%: (1) Define your own taxonomy (12 to 20 tags max). (2) Give the AI 10 example conversations per tag in Settings > AI > Auto-tag > Examples. (3) Run the Auto-tag report weekly, retag the misses, add them to the example pool. Self-improves.
CD
May 19, 2:14 PM
The example-pool retraining trick worked. From 78% to 92% in 3 weeks.
Want to reply or start your own thread?
Free to join. We seed every new account with a 14-day Business trial.
Join the community

More in Tips & tutorials