VD
May 15, 2026 · 4:14 PM
Setting up the phone line. Old place had a 5-option IVR. Considering ditching it for an AI greeting that asks open-ended. Who has done this?
ML
May 15, 5:42 PM
We went AI-only and regretted it. Some callers want to mash buttons. Now we have a 2-option IVR (1 for sales, 2 for support) then the AI takes either branch. Best of both.
DR
Diana R.Community
May 15, 6:18 PM
Common pattern. Short IVR for power users, AI fallback for everyone else. Conversion measurably higher than AI-only.
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