Start with your team
List the people who need to reply, supervise, administer settings or occasionally review a request. Check how each plan defines a paid seat. Do not assume an occasional collaborator has the same permissions as a full support agent.
Compare the same job
Put chat, email tickets, phone service, social messaging, reporting and knowledge on the same checklist. Identify which are included, which require another plan and which have usage charges. A low entry price can be right for a narrow workflow without being the total price for your team.
Make the calculation explicit
For a per-seat plan, multiply the current seat price by the billable people, then add recurring options and expected usage. For a bundled plan, start with the package and check its included people and limits. Use the same billing interval and currency for both.
Know the Message baseline
Core Message Inbox plans include five support agents. One task AI agent is included, with additional task agents at $5 per month each. Message Team has its own plans. Review current pricing and the actual checkout for your chosen products instead of treating every Message service as one unlimited bundle.
Keep going
Put the next step into practice, or ask us about your setup.