{
  "version": 1,
  "datasetId": "your-company-helpdesk-export",
  "records": [
    {
      "type": "agent",
      "data": {
        "externalId": "agent-1",
        "email": "agent@example.com",
        "name": "Support agent",
        "role": "agent",
        "active": true
      }
    },
    { "type": "group", "data": { "externalId": "group-1", "name": "Support" } },
    {
      "type": "contact",
      "data": {
        "externalId": "customer-1",
        "name": "Example customer",
        "email": "customer@example.com"
      }
    },
    {
      "type": "ticket",
      "data": {
        "externalId": "ticket-1",
        "channel": "ticket",
        "subject": "Example question",
        "status": "solved",
        "requesterExternalId": "customer-1",
        "assigneeExternalId": "agent-1",
        "groupExternalId": "group-1",
        "createdAt": "2026-01-01T12:00:00Z",
        "updatedAt": "2026-01-01T12:05:00Z"
      }
    },
    {
      "type": "message",
      "data": {
        "externalId": "message-1",
        "conversationExternalId": "ticket-1",
        "authorExternalId": "customer-1",
        "authorKind": "contact",
        "bodyText": "When are you open?",
        "internal": false,
        "createdAt": "2026-01-01T12:00:00Z"
      }
    },
    {
      "type": "message",
      "data": {
        "externalId": "message-2",
        "conversationExternalId": "ticket-1",
        "authorExternalId": "agent-1",
        "authorKind": "agent",
        "bodyText": "We open at 9am.",
        "internal": false,
        "createdAt": "2026-01-01T12:04:00Z"
      }
    },
    {
      "type": "message",
      "data": {
        "externalId": "note-1",
        "conversationExternalId": "ticket-1",
        "authorExternalId": "agent-1",
        "authorKind": "agent",
        "bodyText": "Example internal note. Only teammates can see this.",
        "internal": true,
        "createdAt": "2026-01-01T12:05:00Z"
      }
    },
    {
      "type": "rating",
      "data": {
        "conversationExternalId": "ticket-1",
        "score": "good",
        "csat": 5,
        "ratedAt": "2026-01-01T12:06:00Z"
      }
    }
  ]
}